- ‘Pretty Basic’ accepts returned merchandise within 30 days of delivery as long as it hasn’t been washed, damaged or worn. International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times. The date postmarked on the return package will mark when your package was returned.
- You are responsible for all return shipping charges associated with returning the package.
- Please click on this link to initiate your return process and to receive an RMA (Return Merchandise Authorization) number.
- We will not accept any returned merchandise without an RMA number or prior written communication. Orders sent back without previous communication will NOT be processed for return or exchange and will be at the customer’s expense.
- Please send all returns to:
ATTN: Pretty Basic Return Dept.13686 Newhope St Garden Grove California 92843United States
- For any returned merchandise valued over $100.00, you must send the merchandise using a traceable and insured shipping method. Your costs will be reimbursed or credited to your account if the return is because of damaged or defective merchandise. All other items under $100.00 can be sent by the method of your choice.
- If the item is being returned due to a manufacturer’s defect, contact us by clicking here to arrange for a prepaid shipping label.
- All refunds will be credited to the original purchaser’s payment method if available. If the original payment source is unavailable, we will issue an electronic gift certificate and transmit it to the email address provided when the order was placed. If a refund check is required, the refund check will be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable, except in the case of a manufacturer’s defect.
- Please contact us at Support by clicking this link if you have any additional concerns or questions!