Where do I send items I want to return or exchange?

Please send all returns to:

ATTN: Pretty Basic Return Dept.
13686 Newhope St
Garden Grove California 92843
United States

PLEASE NOTE: Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click here to initiate your return and to obtain a RMA number.

For any returned merchandise valued over $100.00, you must send the merchandise using a traceable and insured shipping method. Your costs will be reimbursed or credited to your account if the return is because of damaged or defective merchandise. All other items under $100.00 can be sent by the method of your choice.

If the item is being returned due to a manufacturer’s defect, contact us by clicking here to arrange for a prepaid shipping label.

Updated on March 14, 2023

Was this article helpful?

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!